Last Updated: 1/26/2026
At ZenTech Networks (“ZenTech,” “we,” “our,” or “us”), customer satisfaction is important to us. This Refund Policy explains the terms under which refunds, cancellations, and subscription management are handled for our AI-powered services, including AI automation, AI receptionist, lead generation, cold calling, cold email marketing, dashboards, bots, and custom workflows (collectively, the “Services”).
By purchasing or subscribing to our Services, you agree to the terms outlined below.
1. Refund Eligibility
We offer a limited refund policy to ensure fairness while maintaining service quality.
1.1 Refund Request Window
You may request a refund within [14 or 30] days of your initial purchase if you are not satisfied with our Services.
Refunds apply only to first-time purchases
Refund requests submitted after the refund window will not be eligible
Refunds do not apply to renewal payments unless required by law
2. Subscription & Recurring Billing
2.1 Monthly Subscriptions
For monthly subscription plans:
You may cancel your subscription at any time
Your service will remain active until the end of the current billing cycle
No additional charges will be made after cancellation
2.2 No Partial Refunds
We do not offer partial refunds for:
Unused time within a billing cycle
Downgrades during an active billing period
Early termination after the refund window
3. Non-Refundable Services
The following are non-refundable, unless otherwise required by law:
Setup fees
Custom work, workflows, or integrations
One-time services already delivered
Services that have been fully used or completed
4. How to Request a Refund or Cancellation
To request a refund or cancel your subscription, you may:
contact us directly at: contact us page.
OR
Submit a request through the 2Checkout (Verifone) MyAccount portal
Please include:
Your full name
Registered email address
Order or subscription details
Reason for the request (optional but helpful)
5. Refund Processing Time
All refunds are reviewed and approved at ZenTech’s discretion
Once approved, refunds are processed by 2Checkout (Verifone)
Refunds typically appear on your payment statement within 5–7 business days
Processing times may vary depending on your bank or payment provider
6. Merchant of Record
All payments and refunds are securely processed by our Merchant of Record and authorized reseller:
2Checkout (Verifone Payments B.V.)
ZenTech does not store or process credit card information directly.
7. Chargebacks & Disputes
We encourage customers to contact us first to resolve any billing concerns.
Initiating a chargeback without contacting ZenTech may:
Delay resolution
Result in account suspension
Affect eligibility for future refunds
8. Changes to This Refund Policy
ZenTech reserves the right to update or modify this Refund Policy at any time.
Changes will take effect immediately upon posting on this page with an updated “Last Updated” date.
9. Contact Information
If you have questions about this Refund Policy, refunds, or cancellations, contact us at:
Company Name: ZenTech Networks