Refund Policy

Last Updated: June 23, 2026

At Zentech Lead (“we,” Our,” or “us”), customer satisfaction is important to us. This Refund Policy explains the terms under which refunds, cancellations, and subscription management are handled for our AI-powered services, including AI automation, AI receptionist, lead generation, cold calling, cold email marketing, dashboards, bots, and custom workflows (collectively, the “Services”).

By purchasing or subscribing to our Services, you agree to the terms outlined below.

1. Refund Eligibility

We offer a limited refund policy to ensure operational fairness while maintaining high service infrastructure quality.

1.1 Refund Request Window

  • You may request a refund within 14 days of your initial purchase if you are not satisfied with our Services.

  • Refunds apply strictly to first-time purchases and initial setup evaluations.

  • Refund requests submitted after this 14-day window are not eligible for processing.

  • Refunds do not apply to automated subscription renewal payments unless required by applicable local law.

2. Subscription & Recurring Billing

2.1 Monthly Subscriptions

For subscription plans:

  • You may cancel your subscription at any time.

  • Your service access will remain active until the end of your current paid billing cycle.

  • No additional recurring charges will be generated after cancellation.

2.2 No Partial Refunds

We do not offer partial or prorated refunds for:

  • Unused time or unused infrastructure allocation within a billing cycle.

  • Plan downgrades executed during an active billing period.

  • Early termination requests submitted after the initial 14-day refund window has closed.

3. Non-Refundable Services

The following items and services are strictly non-refundable, unless otherwise required by law:

  • One-time onboarding or infrastructure setup fees.

  • Custom engineering work, tailored workflows, or bespoke API/webhook integrations.

  • One-time data delivery or scraping services already completed.

  • Consumption-based platform resources (such as dedicated phone numbers, AI calling minutes, or LLM tokens) that have already been utilized.

4. How to Request a Refund or Cancellation

To request a refund or cancel your subscription, you may use either of the following methods:

  1. Contact our support team directly via our Contact Us page.

  2. Manage your active subscription details or request modifications directly through your secure Lemon Squeezy customer portal or via the access link provided in your email purchase receipt.

Please include the following details in your communication:

  • Your full name

  • The registered account email address

  • Your order number or subscription reference ID

  • The specific reason for your request (optional, but highly valuable for our engineering updates)

5. Refund Processing Time

  • All refund requests are reviewed and validated at Zentech Lead’s operational discretion.

  • Once approved, the refund transaction is securely executed by our payment infrastructure partner, Lemon Squeezy.

  • Approved refunds typically appear back on your original payment statement within 5–7 business days. Processing times vary depending on your specific bank or card provider.

6. Merchant of Record

All transactional payments, billing adjustments, local tax calculations, and refund processing are securely managed by our authorized reseller and Merchant of Record:

  • Lemon Squeezy, LLC (A Stripe Company)

  • Zentech Lead does not collect, process, or store credit card data directly on our servers.

7. Chargebacks & Disputes

We strongly encourage clients to reach out to our team directly to resolve any billing discrepancies or account issues. Initiating a formal bank chargeback or payment dispute without first contacting Zentech Lead support may:

  • Significantly delay your transaction resolution.

  • Result in the immediate, automatic suspension of your active API integrations, phone numbers, and platform dashboards.

  • Void your account’s eligibility for standard refund evaluations or future service revivals.

8. Changes to This Refund Policy

Zentech Lead reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting directly to this page with an updated “Last Updated” date.

9. Contact Information

If you have questions regarding this Refund Policy, or need assistance managing your active subscription, please contact us at:

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